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This practical, hands-on tutorial expertly builds your skills with Microsoft Office Outlook 2003—one step at a time! With STEP BY STEP, you work at your own pace through easy-to-follow lessons and practice exercises to learn exactly the tools and techniques you need. Master the fundamentals of setting up and managing your e-mail messages, calendar, contacts, and tasks; discover how to organize, personalize, and add rich formatting to e-mail messages; schedule meetings; share your calendar over the Web; work from remote locations, and more. The book also helps you prepare for the Microsoft Office Specialist exam and makes a great on-the-job desk reference. The companion CD includes practice files you can use as you learn, as well as the Microsoft Office System Reference pack, which contains templates and clip art, an eBook of Step by Step, and four other eBooks: the Microsoft Office System Quick Reference; the Insider’s Guide to Microsoft Office OneNote 2003; the Microsoft Computer Dictionary, Fifth Edition; and Introducing the Tablet PC. Designed for beginner and intermediate level users, STEP BY STEP puts you in charge of developing the skills you need, exactly when you need them!